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Cancellation Policy

No Show Policy When you book your appointment, you are holding a space on the calendar that is no longer available to other clients. To be respectful of all clients, please reach out via phone or email regarding rescheduling and cancellations as soon as you know you will not be making your appointment. A “No Show” is when a client misses an appointment altogether, cancels an appointment less than 1 hour before the scheduled appointment, or is more than 15 minutes late to a scheduled appointment. Any of the above situations will result in a fee of 100% of the service originally scheduled. Late Cancellation Policy A “late-cancellation” is defined as cancelling an appointment without giving notice 24 hours before an appointment. Cancellations or changes made to an appointment less than 24 hours before the scheduled appointment will result in a fee of 50% of the service booked. APPOINTMENT REMINDER NOTIFICATIONS: Clients will receive a confirmation text & email reminders in the three days preceding their booking. Clients will have the opportunity at this time to confirm - or cancel/reschedule if they are not able to make their scheduled appointment. Outside the 24hour window, clients may reschedule an appointment twice. Clients who repetitively reschedule or cancel may be denied all future services. No Fees will be charged if this action is done before the 24 hours before the appointment starts. Clients who cancel or reschedule any appointment outside the 24 hour mark three or more times consecutively will be declined future services. Late Arrival Policy Clients who arrive up to 15 minutes late to their scheduled appointment will receive a shortened appointment at the price of the original service booking. If a client has not reached out or arrived after the 15-minute window the appointment will be charged as a no-show. Collecting of Fees Gift Cards: Gift Cards cannot be used to secure an appointment. Clients booking with a gift card must still leave a credit card when booking. Credit Cards: Late Cancel / No Show fees will be charged to card held on clients profile. Credit Cards are required to book an appointment.